INTRODUCTION AND SCOPE OF THIS POLICY
This Privacy Policy is issued by wingiler ("we", "platform" or "website") and applies to all individuals who register an account, use our services, or browse our website at wingiler.com. We understand that your trust is the foundation of the service relationship we build together.
This document clearly explains the types of information we collect, the purposes for which it is used, how it is processed, how long it is retained, and the rights you hold as a data subject. By using wingiler's services, you agree to the terms set out in this policy. If you do not agree with any provision here, please stop using the platform and contact us to delete your account.
This Privacy Policy should be read together with the wingiler Terms and Conditions. Continued use of this platform after the effective date means you accept any amendments made.
INFORMATION WE COLLECT
In operating this online gambling platform, wingiler collects various categories of information depending on your interactions with our platform. This information is necessary to enable us to provide services that are secure, fair and compliant with international licensing requirements.
Account Registration Information
When registering a new account, you are required to provide the following information:
- Full name as shown on your identity card (MyKad) or passport
- An active and reachable email address
- A registered Malaysian mobile number
- Date of birth for age verification purposes (21 years and above)
- A self-chosen password — we recommend a combination of uppercase letters, lowercase letters, numbers and symbols
- Preferred currency (MYR/RM for Malaysian users)
Identity Verification Information (KYC)
As a platform operating under international licensing, wingiler is required to carry out an identity verification process (Know Your Customer). You may be asked to submit:
- A copy of your identity card (MyKad) front and back
- Supporting documents such as a bank statement or utility bill for address verification
- Details of your registered payment method (Touch 'n Go eWallet, DuitNow, FPX account, or crypto wallet address)
Activity and Transaction Information
Our platform automatically records activity that occurs while you use our services, including deposit and withdrawal records, betting and game history, communication history with the customer support team, and account login records with timestamps and IP addresses.
Technical Device Information
When you browse or use the wingiler platform, we automatically receive technical information such as device type and operating system, browser type and version, IP address and general location data (country/region), and cookie data and similar tracking technologies.
PURPOSES FOR USE OF INFORMATION
wingiler only uses your personal information for legitimate and necessary purposes. We will not use your data outside the scope stated here without first obtaining your consent.
- Account management: Creating, maintaining and securing your user account
- Financial transaction processing: Handling deposits and withdrawals securely through supported payment methods
- Licensing compliance: Meeting requirements set by our international licensing body
- Fraud prevention: Detecting and investigating any suspicious or unauthorised activity
- Customer support: Providing assistance via live chat and email in Malay and English
- Platform improvement: Analysing usage patterns to improve service quality
- Service communications: Sending important notifications related to your account, transactions and policy changes
- Responsible gambling: Monitoring gameplay patterns to identify risks and offer necessary support
DISCLOSURE TO THIRD PARTIES
wingiler does not sell, trade or transfer your personal information to outside parties. However, there are certain situations where we need to share data with parties that assist in operating our platform:
- Payment processors: Financial service providers that handle deposit and withdrawal transactions, including e-wallet and online banking platforms
- Game software providers: Gaming technology companies that provide live casino and slot platforms — data shared is limited to what is necessary only
- Legal authorities: Where required by a court order, writ or valid request from a competent authority
- Licensing bodies: Information required for audit purposes and international licensing compliance
All third parties working with wingiler are bound by strict data confidentiality agreements and are not permitted to use your information for any purpose other than what has been specified.
DATA SECURITY AND STORAGE
wingiler applies comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
- Data encryption during transmission using SSL/TLS protocols
- Encryption of data stored in our databases
- Strict internal access controls — only authorised staff may access sensitive data
- Continuous system monitoring to detect any intrusion attempts
- Regular security assessments by independent cybersecurity teams
While we take all reasonable security measures, no online system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential.
Your personal data is kept for as long as your account is active or as long as necessary to provide services to you. Once the account is closed, we will retain transaction records and KYC information for the period required by licensing and related legal requirements, after which the data will be securely deleted or anonymised.
COOKIES AND TRACKING TECHNOLOGIES
The wingiler website uses cookies — small text files stored on your device — along with similar technologies to improve the user experience. The types of cookies we use are as follows:
- Essential Cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Collect information about how you use our website to help us improve content and navigation.
- Functional Cookies: Remember your preferences such as language and display settings to provide a more personalised experience.
- Marketing Cookies: Used to display relevant promotional content. You may opt out of these.
You can control and/or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.
YOUR RIGHTS AS A DATA SUBJECT
As a wingiler user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team.
| Your Rights | Description |
|---|---|
| Right of Access | Request a copy of the personal information we hold about you |
| Right of Rectification | Request that we correct inaccurate or incomplete data |
| Right of Erasure | Request deletion of data under certain circumstances, subject to legal requirements |
| Right to Restrict Processing | Request that we limit how we process your data under certain circumstances |
| Right to Object | Object to the processing of your data for direct marketing purposes |
| Right to Data Portability | Receive your data in a structured, machine-readable format |
UNDERAGE USERS
The wingiler platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below the specified age limit. If we find that personal information of someone under 21 has been collected without proper verification, we will take immediate steps to delete that information and close the relevant account.
LINKS TO OTHER WEBSITES
In certain cases, our platform may contain links or references to third-party websites. Our Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
AMENDMENTS TO THIS POLICY
wingiler reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any material changes will be communicated to you via your registered email or through a prominent notice on our website before the changes take effect.
Continued use of this platform after the effective date of an amendment means you accept the amended Privacy Policy. We encourage you to check this page periodically for the latest information.
HOW TO CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wingiler, please contact our customer support team, which operates 24/7 in Malay and English via live chat or email at [email protected].